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PRIVACY POLICY
Effective June 30, 2008

This site is owned and operated by Your Vitamins, Inc. dba ProCaps Laboratories®. We value our customers and respect the privacy of every individual who visits our web sites, and we are strongly committed to protecting their personal information. Please take a moment to read the following policy statement to understand how ProCaps Laboratories collects, uses and safeguards the personal information you provide to us on any of our web sites. This policy may change from time to time, so please check back periodically.


How do I contact ProCaps Laboratories Customer Service?

  • Telephone:
    Toll-Free: 800-800-1200
    Monday-Friday: 5am - 9pm PST
    Saturday-Sunday: 6am - 6pm PST
  • Mail:
    ProCaps Laboratories
    ATTN: Customer Service
    430 Parkson Road
    Henderson, NV 89011
    [ back to top ]


How does ProCaps Laboratories use my information and does ProCaps Laboratories share my information with 3rd parties?
ProCaps Laboratories does not sell or rent your name or personal information for use by any outside company or third party. We may use customer information for our own marketing and to make your customer experience more meaningful. ProCaps Laboratories does contract with third parties to help us maintain and manage our customer information to enable us to communicate with you our customers. We do not authorize any of those third parties to make any other use of your information.

We use WhatCounts, an email delivery and marketing company to send email that you have agreed to receive. Tracking images are used in those email messages and at our web site to help us measure the effectiveness of the email messages and the website. No personal information is exchanged through the use of tracking mechanisms.

We use Google Analytics, a service provider, to help us gather and analyze information about our customers. Google Analytic's only role is to help us conduct our business and deliver the most relevant products and services. If you would like to deactivate our ability to analyze your anonymous browsing and purchase behavior through the use of this service or find out more about our service provider, including its privacy policy and how to opt out, please click here for more information. We also use Remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. Click here to opt-out of the marketing tools just mentioned. [ back to top ]

How Do I Unsubscribe From ProCaps Laboratories Emails?
If you would like to stop receiving our email alerts and newsletters, we have multiple ways that you can take your name off these lists:

  1. Click the unsubscribe link at the bottom of the email to remove your email address from our email list(s).

  2. Call our Customer Care Center at 1-800-800-1200 and request to be removed from the email list.

  3. For our customers with ProCapsLabs.com website accounts, you can also log-in to your account details and edit your email preferences by clicking on the View/Edit email services link. [ back to top ]

How do I access, change or delete my account information?
To change any of your account information, click on My Account and Sign In. Simply choose which information you wish to change and click the appropriate link.
If you would like to have your account removed from ProCapsLabs.com, please contact ProCaps Laboratories customer service. [ back to top ]

What are cookies and how does ProCaps Laboratories use cookies on its site?
Cookies are small pieces of information stored by your browser on your computer's disk drive. A cookie may contain information such as a unique user ID that is used to track the pages of the sites you've visited. We use cookies to customize your shopping experience and for our own internal business purposes but do not store personally identifiable information in your cookie. If you reject the cookie, you may still use our site, but you will not have access to all of our services such as order history, address book, etc. Cookies also enable us to track and target your interests to enhance your experience on our site. [ back to top ]

How can I disable cookies?
Cookies can be modified or disabled through your browser options. If you turn off cookies in your browser, we will not be able to recognize you as a registered user and to allow you access to your account information including items stored in your shopping bag. If you need assistance, please refer to your browser's detailed help files. [ back to top ]

What about links to other websites and services?
ProCaps Laboratories web sites may contain links to other sites not maintained by ProCaps Laboratories. You should review the privacy policies of any of these sites individually before providing any personal information to those sites, as we do not control the privacy policies or practices of these web sites. ProCaps Laboratories provides links solely for the convenience and information of our visitors. We do not share your personal information with other parties. [ back to top ]

Is my information secure?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers), the most advanced online ordering security system available. All of your personal information, including your credit card number, is encrypted by SSL. [ back to top ]

SSL encrypts your order information to avoid the decoding of that information by anyone other than ProCaps Laboratories. To check the security of your connection, look for an unbroken key or a closed lock (depending on your web browser). This and a change in the first characters of the site address from "http" to "https" alert you that SSL is active.

GoDaddy.com has issued ProCaps Laboratories a unique ID, which assures visitors they have reached our authentic site thereby allowing communications to be encrypted for privacy.

We endeavor to make every transaction you make at ProCaps Laboratories’ web sites 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at ProCaps Laboratories.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. [ back to top ]